Privacy Policy
Last Updated: January 2026
Inovada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website inovada.com or use our services.
This policy complies with the General Data Protection Regulation (GDPR) and Irish data protection laws.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Schedule consultations or strategy calls
- Subscribe to our newsletter or blog updates
- Engage with our services
This information may include:
- Name and job title
- Email address
- Phone number
- Company name and details
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on pages
- Date and time of visit
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide Odoo ERP consultancy services, including implementation, support, and training
- Communication: To respond to your inquiries, send service updates, and provide customer support
- Marketing: To send newsletters, blog updates, and promotional materials (with your consent)
- Website Improvement: To analyze website usage and improve user experience
- Legal Compliance: To comply with legal obligations and protect our rights
3. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
- Consent: You have given explicit consent for specific purposes (e.g., newsletter subscription)
- Contract: Processing is necessary to fulfill our contractual obligations to you
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, fraud prevention)
- Legal Obligation: Processing is required to comply with Irish and EU legal requirements
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and delivering services, including:
- Web hosting providers
- Email marketing platforms
- Analytics services (e.g., Google Analytics)
- Scheduling tools (e.g., Calendly)
These providers are contractually obligated to protect your data and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from Irish or EU authorities.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Contact inquiries: Retained for 2 years unless you request deletion
- Client data: Retained for the duration of our business relationship plus 7 years for accounting and legal compliance
- Marketing data: Retained until you unsubscribe or request deletion
6. Your Rights Under GDPR
As a data subject in the EU/Ireland, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restriction: Request limitation of processing in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at privacy@inovada.com.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.
We use the following types of cookies:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Track visitor activity to deliver relevant advertising (with your consent)
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure hosting infrastructure
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. International Data Transfers
Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Inovada
Email: privacy@inovada.com
Website: inovada.com
13. Supervisory Authority
You have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe we have not complied with data protection laws:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie