Faster issue resolution
70%+ faster resolution times compared to ad-hoc support or internal teams.
Service
Odoo Support & AMC
for Irish SMEs
Keep your Odoo system stable, optimized, and improving with structured support and Annual Maintenance Contracts (AMC) — delivered by an Odoo-only consultancy that specializes in post-go-live optimization for Irish SMEs.
Fixes + troubleshooting
Optimization + automation
Continuous improvement
Ideal for: SMEs with live Odoo systems needing ongoing support, optimization, or feature additions.
Common pains
Why Odoo systems degrade without support
Most SMEs struggle after go-live because they have no structured support for fixes, optimization, or continuous improvement.
- No one to fix issues — bugs and errors pile up with no clear escalation path.
- No optimization — workflows stay manual even though automation is possible.
- Team turnover — new staff don't know how to use the system properly.
- Outdated versions — systems fall behind on Odoo updates and security patches.
- No continuous improvement — system stays static instead of evolving with the business.
How it works
Structured Odoo support & AMC for Irish SMEs
We provide ongoing support through Annual Maintenance Contracts (AMC) with clear response times, optimization roadmaps, and continuous improvement.
Priority support
Fast response times for bugs, errors, and troubleshooting with clear escalation paths.
Bug fixes
Troubleshooting
Guidance
Optimization & automation
Improve workflows, reduce manual work, and add automation to existing processes.
Workflow optimization
Automation
Reporting
Feature additions
Add new modules, extend functionality, and integrate with third-party tools.
New modules
Extensions
Integrations
Training & adoption
Ongoing training for new staff and refresher sessions for existing teams.
User training
Documentation
Best practices
Version upgrades
Plan and execute Odoo version upgrades to access new features and security updates.
Upgrade planning
Testing
Migration
Continuous improvement
Regular reviews to identify optimization opportunities and plan enhancements.
System reviews
Roadmap planning
Optimization
What improves with AMC support
- Faster issue resolution with priority support and clear response times.
- Reduced manual work through ongoing optimization and automation.
- Better system stability with proactive monitoring and maintenance.
- Continuous improvement aligned to business growth and changing needs.
Our approach
How we deliver Odoo support & AMC
Structured support designed for busy Irish SMEs — clear response times, optimization roadmaps, and continuous improvement.
1) Onboarding
System audit, documentation review, and support plan setup.
2) Ongoing support
Priority fixes, troubleshooting, and guidance via ticketing system.
3) Optimization
Regular reviews to identify automation and improvement opportunities.
Response times
- Critical issues: 4-hour response time (system down, data loss, security breach).
- High priority: 1 business day response (workflow broken, reports incorrect).
- Medium priority: 2-3 business days (optimization requests, feature additions).
- Low priority: 5 business days (training requests, documentation updates).
Proof & trust
What clients typically achieve with AMC
These are realistic outcome ranges based on structured support patterns (actual results vary by system complexity and usage).
Reduced manual work
20-40% reduction in manual tasks through ongoing optimization and automation.
Better system stability
90%+ uptime with proactive monitoring and maintenance.
Founder-led delivery
Inovada is an Odoo-only consultancy for Irish SMEs. You get direct accountability, clear response times, and a structured support plan — not generic helpdesk.
FAQs
Odoo support & AMC — common questions
Answers designed for Google + AI search: clear, direct, and practical.
What's included in an Odoo AMC (Annual Maintenance Contract)?
Priority support for fixes and troubleshooting, optimization of workflows and reports, feature additions, training for new staff, version upgrades, and continuous improvement reviews.
How fast do you respond to support requests?
Critical issues: 4-hour response. High priority: 1 business day. Medium priority: 2-3 business days. Low priority: 5 business days. Response times are guaranteed in the AMC agreement.
Can you support Odoo systems implemented by other consultants?
Yes. We provide support for any Odoo system, regardless of who implemented it. We start with a system audit to understand the setup, then provide ongoing support and optimization.
What's the difference between AMC and ad-hoc support?
AMC provides priority response times, proactive optimization, and continuous improvement at a fixed annual cost. Ad-hoc support is billed hourly with no guaranteed response times or optimization roadmap.
Do you provide Odoo version upgrades?
Yes. Version upgrades are included in AMC contracts. We plan, test, and execute upgrades to ensure smooth transitions to new Odoo versions with minimal disruption.
Can you add new features to our existing Odoo system?
Yes. Feature additions are included in AMC contracts. We assess feasibility, plan implementation, and deliver new modules or extensions aligned to your business needs.
Do you support Irish SMEs remotely?
Yes. Support is delivered remotely via ticketing system, video calls, and screen sharing. We also provide on-site support for critical issues if needed.
What happens if we cancel the AMC?
You can cancel with 30 days notice. We provide handover documentation and knowledge transfer to ensure smooth transition to another support provider or internal team.
Need Odoo support or AMC?
In a 30-minute call, we'll review your current Odoo setup, identify optimization opportunities, and outline a structured support plan with clear response times.
Prefer quick message Use the form — we reply within one business day.
Send a quick message
Tell us about your current Odoo system and what support you need.