Terms of Service

1. Introduction

These Terms of Service govern your use of the Inovada Technologies Limited website and the professional services provided by Inovada Technologies Limited (“Inovada”, “we”, “us”). By accessing our website or engaging our services, you agree to these terms.

2. Services

Inovada provides business systems design, Odoo implementation, data migration, training, and ongoing support services (“Services”). The specific scope, deliverables, and pricing for any engagement are agreed in a separate Statement of Work or Proposal, which forms part of these Terms.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with reasonable notice to existing clients.

3. Payment terms

Payment terms are as specified in the agreed Proposal or Statement of Work, in AED unless otherwise agreed. Unless otherwise agreed:

• Implementation fees are invoiced in stages aligned to project phases
• Monthly support fees are invoiced at the start of each calendar month
• Invoices are payable within 30 days of issue
• Late payment may result in suspension of services
• Fees are exclusive of 5% UAE VAT, which is added where applicable and shown on the invoice with our TRN

4. Intellectual property

All intellectual property in Inovada’s proprietary methodologies, templates, and tools remains the property of Inovada Technologies Limited. Upon full payment of agreed fees, clients receive a licence to use the configured system for their business operations.

Client data and client-specific configurations remain the property of the client. We will provide data in a portable format upon request.

5. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives termination of the engagement.

6. Client responsibilities

Successful implementation requires client cooperation, including:

• Timely provision of data, access, and decisions required for the project
• Availability of key stakeholders for design reviews and training
• Testing and sign-off of system phases before go-live

Delays caused by the client may affect the project timeline and may result in additional fees.

7. Limitation of liability

To the maximum extent permitted by law, Inovada’s liability in connection with any claim arising from the Services shall not exceed the total fees paid by the client in the 12 months preceding the claim.

We are not liable for indirect, consequential, or incidental losses, including loss of profit or business interruption.

8. Termination

Either party may terminate a Services engagement with 30 days’ written notice. Outstanding fees for work completed to the date of termination remain payable.

Monthly support agreements may be terminated with 30 days’ notice, effective at the end of the current billing month.

9. Governing law

These Terms are governed by the laws applicable in the Dubai International Financial Centre (DIFC). Any disputes shall be subject to the exclusive jurisdiction of the DIFC Courts.

10. Contact

Questions about these Terms should be directed to: