FACILITY MANAGEMENT · UAE

DEWA-awarefacilitymanagementforUAEFMcompaniesandowners'associationmanagers

One connected system for UAE FM operators: SLA tracking, DEWA utility management, and Mollak-ready service charge reporting. Whether you manage towers in Business Bay or a community under a Managing Agent contract, stop reconstructing performance from scattered messages.

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The Problem

Where UAE FM operations lose track

DEWA readings tracked on paper or not at all

Meter readings, demand notices, and tenant utility billing are handled manually per building. A missed demand notice or a billing dispute is discovered too late to act on cleanly.

SLA compliance lives in WhatsApp and email threads

There's no single view of which SLAs are being met and which are slipping. When a client asks for an SLA report, someone has to reconstruct it from scattered messages.

Service charge budgets and Mollak reporting are built by hand

Service charge collections, reserve fund tracking, and the annual budget reporting owners' associations must submit to RERA's Mollak platform are compiled manually, a slow, error-prone process every AGM season.

PLANNED MAINTENANCE & SLA

SLA performance visible before the client asks

Planned preventative maintenance is scheduled automatically, and SLA terms per contract are tracked continuously, with breach alerts, not a scramble to reconstruct performance from memory.

PPM scheduling by asset and contract
SLA terms configured per client contract
Automatic breach alerts and escalation
SLA performance reporting on demand
Multi-site dashboard for portfolio-wide visibility

Talk to us about SLA management

SLA Dashboard

DEWA & UTILITY TRACKING

Meter readings and demand notices tracked, not lost

Utility readings, DEWA demand notices, and tenant billing are tracked in one place per building, structured to mirror DEWA's billing cycle so nothing slips.

Meter reading capture and history per unit
DEWA demand notice tracking and alerts
Tenant utility billing linked to readings
Consumption trend reporting by building
Dispute documentation trail for billing queries

See utility tracking workflows

Utility Tracking Console

OWNERS' ASSOCIATION REPORTING

Mollak-ready budgets, not a scramble in AGM season

Service charge collections, reserve fund tracking, and annual budgets are maintained continuously, so producing Mollak-ready documentation for the AGM is a report, not a project.

Service charge tracking per owner and unit
Reserve fund visibility and forecasting
Mollak-ready budget and expenditure reports
Owner communication log per property
JOPD-compliant documentation structure

See a sample owners' association report

Owners' Association Reporting Module

Our Approach

We don't just configure software. We build how your business runs.

Discover

We map how your business actually operates: workflows, data, pain points, team roles. No Odoo opened yet — just a clear picture of how things work today.

Design

We design the operational system before a single thing is configured. Processes, automation, reporting, and approval flows — designed to fit how you work.

Build & Go Live

We configure, migrate, train, and launch in phases. No big-bang go-lives. Teams are ready before each phase starts.

Run & Improve

We stay. Ongoing system management, monthly reviews, and expansion as your business grows.

See It In Action

Watch FacilityManagementOS in 30 seconds

Short clips showing how multi-site FM operations, from PPM scheduling to DEWA and SLA reporting, run inside one connected system.

0:30

PPM

PPM Scheduling Across Sites

Watch how planned preventive maintenance is scheduled, assigned, and tracked across multiple client sites.

0:000:30

All Clips — 4 videos

PPM Scheduling Across Sites

Watch how planned preventive maintenance is scheduled, assigned, and tracked across multiple client sites.

0:30

SLA Tracking & Alerts

See how the system monitors response times, flags SLA breaches, and sends automated alerts to managers.

0:28

DEWA & Client Reporting

Generate a complete FM performance report for a client, DEWA utility tracking, compliance, and completion rates, in seconds.

0:30

Multi-Site Performance View

See KPIs, SLA pass rate, PPM completion, cost per site, across your entire client portfolio in one dashboard.

0:28

Want a live walkthrough?

Book a 30-minute discovery call and see the full system in action.

Book a Call

FAQ

Common questions

JOPD stands for Jointly Owned Property Declaration: the registration each jointly owned building or community must hold under Dubai's Law No. 6 of 2019, which replaced the old owners' association model with a RERA-licensed Managing Agent and an elected Owners Committee. RERA requires service charge budgets and financial reporting to be submitted through its Mollak platform, which shapes exactly what an FM company's reporting needs to produce. The system is configured to support that.

There's no public DEWA API for direct integration, but the system is configured to track meter readings, demand notices, and tenant utility billing in a structured way that mirrors DEWA's billing cycle.

SLA terms are configured per contract, with breach alerts and automatic reporting, replacing the manual reconstruction of SLA performance from WhatsApp and email when a client requests a report.

Day-to-day management of a jointly owned property sits with a RERA-licensed Managing Agent, working alongside an elected Owners Committee that represents the unit owners. FacilityManagementOS supports the Managing Agent's reporting needs: service charge tracking, reserve fund visibility, and budget documentation structured for Mollak submission.

Ready for SLA and utility tracking that doesn't rely on memory?

In a free demo, we'll map your FM operation and show you what a connected system looks like.

Book a Discovery Call Explore MaintenanceServiceOS

Or email us at info@inovada.com