Terms of Service

1. Introduction

These Terms of Service govern your use of this website and the professional services provided by Inovada (“Inovada”, “we”, “us”). By accessing our website or engaging our services, you agree to these terms.

2. Services

Inovada provides Odoo implementation, customization and configuration, data migration, training, and ongoing support services (“Services”). The specific scope, deliverables, and pricing for any engagement are agreed in a separate Statement of Work or Proposal, which forms part of these Terms.

3. Contracting entity

Inovada operates through registered entities in the United States (Inovada LLC) and the UAE (Inovada Technologies Limited, DIFC), with an office in Dublin, Ireland. The specific entity contracting with you, the governing law, and the applicable currency and taxes are stated in your Statement of Work or Proposal.

4. Payment terms

Payment terms are as specified in the agreed Proposal or Statement of Work. Unless otherwise agreed:

• Implementation fees are invoiced in stages aligned to project phases
• Monthly support fees are invoiced at the start of each calendar month
• Invoices are payable within 30 days of issue
• Late payment may result in suspension of services
• Fees are exclusive of any taxes applicable in your jurisdiction, which are added where required and shown on the invoice

5. Intellectual property

All intellectual property in Inovada’s proprietary methodologies, templates, and tools remains the property of Inovada. Upon full payment of agreed fees, clients receive a licence to use the configured system for their business operations.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives termination of the engagement.

7. Client responsibilities

Successful implementation requires client cooperation, including:

• Timely provision of data, access, and decisions required for the project
• Availability of key stakeholders for design reviews and training
• Testing and sign-off of system phases before go-live

8. Limitation of liability

To the maximum extent permitted by law, Inovada’s liability in connection with any claim arising from the Services shall not exceed the total fees paid by the client in the 12 months preceding the claim.

9. Termination

Either party may terminate a Services engagement with 30 days’ written notice. Outstanding fees for work completed to the date of termination remain payable.

10. Governing law

The governing law and jurisdiction for a specific engagement are stated in the Statement of Work signed with the applicable Inovada entity (Inovada LLC or Inovada Technologies Limited).

11. Language

These Terms are provided in Arabic and English. In the event of any conflict or difference of interpretation between the two versions, the version specified in the Statement of Work signed with the applicable Inovada entity prevails.

12. Contact

Questions about these Terms should be directed to: