Inovada
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ONGOING SUPPORT

Westayaftergo-live.Mostimplementationpartnersdon't.

A go-live date is the start of a system's life, not the end of the project. Businesses change, Odoo releases new versions, and configurations that were right on day one need adjusting six months later. Ongoing support means a system that keeps working for you, not one that quietly degrades.

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What's Included

A system partner, not a support ticket queue

Monthly system reviews

A regular check-in on how the system is actually being used, not just whether it's technically running.

Bug fixes

Issues get triaged and fixed, with a clear priority based on operational impact.

Incremental configuration changes

Your business changes. Approval flows, fields, and reports get adjusted without a full re-implementation project.

Version upgrade support

When it's time to move to a new Odoo version, we assess existing customizations and manage the upgrade path.

User support

A point of contact for the questions that come up once a system is in daily use, not just during onboarding.

Performance and data hygiene checks

Periodic review for data quality issues and configuration drift that accumulate over time in any live system.

FAQ

Common questions

No. We provide ongoing support for Odoo instances implemented by another team as well, starting with a review of the existing setup so we understand the configuration before making changes.
Typically as a fixed monthly arrangement scoped to your system's size and support volume, or on a scoped project basis for larger configuration changes. We'll give you a clear structure once we understand your setup.
A bug fix restores something that isn't working as configured. A new feature or workflow change is scoped as its own piece of work. We're upfront about which is which so support doesn't quietly turn into unpaid project work, or the reverse.
Assessing and planning an upgrade is part of ongoing support. The upgrade itself, especially with existing customizations, is typically scoped as a distinct project since the effort varies a lot case to case.

Already running Odoo and not getting support you can rely on?

Tell us about your current setup. We'll review it and tell you honestly whether we can help.

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Or email us at info@inovada.com